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// 00INSIDE THE PORTAL8 SCREENSONE PANE OF GLASS
Launching soon — join the waitlist

Your IT command center.

Every device, every threat, every ticket — one pane of glass. Here's what your team will see when the portal launches. It's launching soon.

8

Portal Screens

17

Built-in Reports

24/7

Live Monitoring

Acme CorpTIER 2
Home

Good afternoon, Acme Corp

Healthier than 87% of mid-sized firms in your industry

Updated 2s ago
0HEALTH

IT Health Score

+4 pts (30d)
30-day trend
95
88
78
96
92
100
85

Devices Protected

0+2

EDR active on all 24

Active Incidents

0−1

Zero this week

Patches Applied

0%+3%

472 of 482 endpoints

Avg. Response

0min−2m

P50 across 12 tickets

SLA Transparency
LIVE

A+

99.4% met · 18 tickets

On track for 99.5% SLA

Backup Health100%

2h ago

4.7 TB · 90 days

✓ HEALTHY
Upcoming Visit

Wed Jun 18 · 09:00

Quarterly Review · J. Martinez

Recent Tickets4
All tickets
GIT-1842VPN drops every ~30 minutes from home officeIn Progress11m
GIT-1841New hire laptop provisioning — EngineeringResolved2h
GIT-1840Outlook calendar sharing reset for legal teamResolved4h
GIT-1839Slow SaaS file save (Procore)On Hold1d
Acme CorpTIER 2
Home

Good afternoon, Acme Corp

Healthier than 87% of mid-sized firms in your industry

Updated 2s ago
0HEALTH

IT Health Score

+4 pts (30d)
30-day trend
95
88
78
96
92
100
85

Devices Protected

0+2

EDR active on all 24

Active Incidents

0−1

Zero this week

Patches Applied

0%+3%

472 of 482 endpoints

Avg. Response

0min−2m

P50 across 12 tickets

SLA Transparency
LIVE

A+

99.4% met · 18 tickets

On track for 99.5% SLA

Backup Health100%

2h ago

4.7 TB · 90 days

✓ HEALTHY
Upcoming Visit

Wed Jun 18 · 09:00

Quarterly Review · J. Martinez

Recent Tickets4
All tickets
GIT-1842VPN drops every ~30 minutes from home officeIn Progress11m
GIT-1841New hire laptop provisioning — EngineeringResolved2h
GIT-1840Outlook calendar sharing reset for legal teamResolved4h
GIT-1839Slow SaaS file save (Procore)On Hold1d
// 01DASHBOARD

See your entire security posture at a glance

One score tells you how protected your business is right now. Drill into any category to see what's working and what needs attention.

  • Real-time composite health score updated every 5 minutes
  • Seven security categories with individual scoring breakdowns
  • Locked indicators show which features unlock with higher tiers
  • Score history and trend analysis over 30/60/90-day windows
Acme CorpTIER 2
My ITDevices

Devices

24 enrolled · monitored 24/7 · agent v3.42.1

Total

24

Online

22

Offline

1

Warning

1

EDR Cov.

96%
Search by hostname, user, or serial number…
StatusDeviceHealth
DESKTOP-MKT-01
LAPTOP-ENG-14
SERVER-DC-01
LAPTOP-FIN-03
DESKTOP-HR-07
LAPTOP-EXEC-02
WS-DESIGN-09
Showing 7 of 24
‹ Prev1234Next ›
// 02DEVICE FLEET

Every device, monitored and accounted for

Your entire fleet in one table. Instantly spot devices that are falling behind on patches, missing EDR, or haven't checked in.

  • Real-time status indicators with last-seen timestamps
  • Per-device health scores ranked by risk priority
  • EDR enrollment tracking across your whole fleet
  • Patch compliance and OS version at a glance
Acme CorpTIER 2
My ITSecurity

Security Center

24/7 SOC · 246 threats blocked in the last 24h

SOC ACTIVE
0POSTURE

Active Incidents

0

0 critical · 0 high

Resolved (30d)

0

100% within SLA

Blocked (24h)

0

+4 pts (30d)

Threat Hunting · Live
MITRE ATT&CK · last 4h
T1566.001Spearphishing Attachment→ gatewayNEUTRALIZED
T1190Exploit Public-Facing App→ edgeNEUTRALIZED
T1486Data Encrypted for Impact→ edrNEUTRALIZED
T1003.001LSASS Memory→ edrNEUTRALIZED
T1071.001Web Protocol C2→ gatewayNEUTRALIZED
Recent Incidents4
All sources
INC-2240LOW

Suspicious sign-in from unrecognized location blocked

Conditional access denied — 1.2.3.4 (TOR exit node) → s.chen@acme.co

Resolved
2h
INC-2239MED

TLS certificate expiring on intranet.acme.co

Renewal scheduled — 14 days remaining

Investigating
6h
INC-2238LOW

USB mass-storage policy violation auto-blocked

DESKTOP-HR-07 — unknown device VID/PID

Resolved
1d
INC-2237HIGH

Phishing campaign quarantined (T1566.001)

14 messages from spoofed FedEx domain — all auto-quarantined

Resolved
2d
// 03SECURITY CENTER

Threats detected and neutralized before they reach you

A 24/7 security operations centre — without building a six-figure in-house SOC team. Monitoring and detection run around the clock, and overnight threats escalate to our security operations partner rather than sitting until morning.

  • Active incident tracking with real-time severity classification
  • Threat blocking metrics updated every scan cycle
  • EDR coverage visualization across your entire fleet
  • Full incident timeline with response actions and resolution
Acme CorpTIER 2
BillingTokens

Tokens

Pay only for the work you need · cycle resets in 12 days

0BALANCE

Token Value

$1

per token, always

Spent · 30 Days

4

across 3 requests

Cycle Resets In

12 days

plan tokens refresh

Service Catalog6 services
cost = tokens

Emergency Response

1-tap request from your portal

3

Security Audit

1-tap request from your portal

2

New User Setup

1-tap request from your portal

1

Network Config

1-tap request from your portal

2

Data Migration

1-tap request from your portal

3

Policy Review

1-tap request from your portal

1
Recent Activity5
Jun 1Token pack purchase68
May 28VPN troubleshooting12
May 21New-hire onboarding13
May 14Security audit24
May 3Token pack purchase66
// 04TOKEN CENTER

Know what every request costs before the work starts

One token equals $1 of service value. Monthly plan tokens keep routine work moving, and pack tokens never expire when a project needs extra room.

  • Every plan includes a monthly token allowance for project work
  • Every service shows its token cost before you approve it — 1 token = $1
  • Buy packs from 100 to 6,500 tokens with bonus value up to 30%
  • Full transaction history so you always know where tokens went
Acme CorpTIER 2
My ITUptime

Uptime Monitor

Last 30 days · per-device check every 60s · auto-alert on 3 misses

LIVE
0UPTIME
Org-wide Last 30 Days+0.04% MoM

Devices

6

all monitored

Total Outage

35m

across all devices

Mean MTTR

6m 12s

auto-recovery

Per-Device Uptime6
SERVER-DC-01
99.99%
SERVER-FILE-02
99.97%
DESKTOP-MKT-01
99.87%
LAPTOP-ENG-14
98.42%
LAPTOP-FIN-03
95.21%
DESKTOP-HR-07
87.30%
Up OutageLast 30 days · oldest → newest
// 05UPTIME MONITOR

Know the moment something goes down

Not when your users complain. Per-device uptime tracking with 30-day history bars so you can see patterns, not just incidents.

  • Organization-wide uptime percentage with live pulse indicator
  • Per-device 30-day history bars - green for up, red for down
  • Automatic alerting when devices go offline or miss check-ins
  • Drill-down to exact downtime windows with duration tracking
Acme CorpTIER 2
Reports

Reports

17 built-in reports · auto-generated monthly · export anywhere

NEW

May 2026 Value Report

Auto-generated · 7 services

A+

Uptime

A

Security

A-

Compliance

A

Response

Cost vs. Industry AverageSaving $2,530 / mo
Your IT cost$1,650 / mo
Industry average$4,800 / mo
What this month covered$0 equivalent value
ServiceUnitsRateTotal
Endpoint Protection24$8$192
Patch Management24$5$120
Email Security12$4$48
24/7 Monitoring1$250$250
Incident Response3$150$450
Backup & Recovery24$6$144
Identity & MFA1$195$195
Past Reports4
April 2026 Value ReportMay 212 pages
March 2026 Value ReportApr 211 pages
Q1 2026 Security PostureApr 818 pages
February 2026 Value ReportMar 211 pages
// 06REPORTS & ROI

See exactly what your money buys

Your monthly value report breaks down every service, every action, every dollar of equivalent value. No other MSP shows you this.

  • 17 built-in reports across security, compliance, devices, and operations
  • Monthly value report calculates in-house equivalent cost of every service
  • Executive summary for leadership - one-page PDF export
  • Compliance-ready reports for HIPAA, NIST, and SOC 2 readiness
Acme CorpTIER 2
SupportTickets

Support / Tickets / GIT-1842

VPN drops every ~30 minutes from home office

ACTIVE

Requester

Sarah Chen

Marketing Director

Category

Network

Priority

Medium

Opened

11 min ago

SLA <1 hr·18m leftResolved
Timeline6 events
Resolved in 32m
Sarah Chen10:42 AM

VPN keeps disconnecting every ~30 mins. Reconnects fine, but losing my session. 4 times today.

AI Triage10:43 AM

Routed to Network team based on category + recent change history (firmware update on 6/13).

System10:45 AM

Status changed: Open → In Progress · Assigned to J. Martinez

James Martinez10:58 AM

We've identified the issue — the firmware push on 6/13 reset the IKEv2 keepalive. Pushing a fix to your device now. Should reconnect cleanly within 5 minutes. I'll watch this for the next hour to confirm.

Sarah Chen11:14 AM

That worked perfectly — no drops since the push. Super fast turnaround.

System11:14 AM

Status changed: In Progress → Resolved

Marked resolved · customer confirmedCSAT 5/5 · auto-closes in 7d
MEAdd a reply or note…
// 07SUPPORT

Support that actually resolves

No hold music. No ticket black holes. Open a ticket, track it live, and get real resolutions from engineers who know your environment.

  • Full ticket timeline with every status change and reply
  • Direct communication with your assigned engineer
  • Priority routing based on your plan tier and token balance
  • Critical issues targeted for a response inside one business hour
Acme CorpTIER 2
Ask Guardian

Ask Guardian

AI grounded in your live portal data · 4+ shortcut prompts

MODEL ONLINE

Which devices are missing patches this week?

Two devices are behind on this month's patches: LAPTOP-FIN-03 (Mark Rivera) is missing 3 cumulative updates queued for tonight's window, and DESKTOP-HR-07 (Tina Walsh) hasn't checked in since 6/15 — likely powered off. Both are auto-flagged for the SOC's morning review.

Sources/devices/security/incidentslive data

How does our health score compare to last month?

You're up +4 points month-over-month, from 88 → 92. Biggest gain: Identity Security (78 → 92) after rolling out conditional access. Backup Status held perfect (100). Device Health dipped 2 points — driven by two laptops behind on firmware.

Sources/health/health/trendlive data
MEAsk anything about your devices, tickets, posture, or invoices…
Quick startsgrounded · sourced · auditable
// 08AI ASSISTANT

Ask anything about your IT environment

Ask Guardian is your AI-powered portal assistant. Ask plain-English questions and get instant answers pulled from your live data - no dashboards to navigate.

  • "How many devices are offline?" - instant answer with device names
  • "What's my health score?" - current score with category breakdown
  • "Create a ticket for the VPN issue" - creates and routes it automatically
  • Knows your environment, your tier, your ticket history, your token balance
// 09GET STARTED2 PATHSPORTAL LAUNCHING SOON

Get started, your way.

Most clients sign up and go live within minutes. Larger or regulated environments start with a conversation.

120+ clients served since 2018Built by an Austin team
// SELF-SERVICETIERS 01–03launching soon

Get early access.

The self-service portal is launching soon. Join the waitlist and you'll be first to set up your environment the moment it goes live.

  1. Sign up + pick a plan

    60 seconds. Portal access activates the moment payment clears.

  2. Download the RMM agent

    Your portal hands you the install link immediately.

  3. Invite your team

    Add users, assign roles. Each team member installs the agent on their own devices.

  4. Reports come online

    As agents check in, your dashboard fills with telemetry. Within minutes for fast teams.

Join the Waitlist
Early access at launchMonth-to-month availableNo multi-year contracts

We'll email you the moment your portal is ready — then you set it up, with us a click away.

// FULLY MANAGEDTIER 04by approval

Let's talk first.

Tier 4 is a real partnership — we do the deployment, management, and strategy. Approval-based because we want to make sure we're the right fit for each other.

  • A call to scope your environment + goals
  • We handle deployment, hardening, and ongoing operations
  • Dedicated account manager + quarterly business reviews
  • Approval-based — limited capacity, primarily Central Texas
Call (512) 980-4999

You'll talk to an Austin security engineer — we walk through your environment together, no pitch.

Prefer to call? (512) 980-4999

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